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Social media is a powerful tool that can connect you with potential buyers and support your sales and marketing efforts. However, when starting out with posting on channels like Twitter, LinkedIn and Facebook it is easy to fall into the trap of writing unimaginative and bland content. Whilst a well-curated, relevant feed can be a fruitful way of driving engagement and visibility, it can be disheartening when your posts are not getting any attention. This article will attempt to show you where you may be going wrong and share some advice on how to get your channels back on track.
Something to keep in mind before you start is that you don't have to use every single channel. It is more useful to focus on those most relevant to your business. Before even selecting which platform to spend time on, determining your buyer personas will help you select the right channels.
For the greatest impact, consider using accounts outside your company page. Employee advocacy is an important tool, it is worth setting up your own personal channel and encouraging others in your business to do the same, in order to talk about your business and expertise.
First, when setting up any social media channel you must think about what you want to get out of it. The purpose behind your social media channels could be to:
Depending on what you want to achieve, what you post will be different. However, to do any of the above, you need to suggest that you (or your company) are experts in your field and that you are interested and passionate about your industry.
The most common mistake companies and professionals make on social media is only focusing on promoting themselves. It’s important to make sure that your feed is not repetitive. Posting the same kind of content, especially promotional material, will turn people off. You should try and offer people something valuable. That could bean opinion on a recent news topic in your industry or recommending a good article relevant to their field.
The first step in making your feed more appealing is to diversify your feed. Don’t just share content that you or your business has created. There is a lot of content out there so there is no point in spending lots of time writing something that someone has already written. Repost interesting material, focusing on an interesting quote, or add a comment that adds something new to it.
Get started by collating a range of sources to fill your feed with:
Finding relevant content:
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When re-sharing content, keep in mind that you want your feed to add value and be engaging for your followers. So, when re-sharing content try to add something. Include something about why you enjoyed the post or what key points resonated with you to give people an understanding of why you are sharing it and why it’s worth reading.When people re-share content, they often just copy and paste the headline, add the link with a few hashtags and tag the author:
Basic: headline + link + photo + hashtags + @author
This is a lazy way of re-sharing content that won’t add much value. Often articles have a re-share button that will generate this format for you - which means loads of other people will have shared the content in the exact same way as you. To stand out, try and add something a bit different.
If you don’t have time, here are some easy ideas:
Another key to using social media is consistency. The content you share and create might be great. However, if you only share content on a sporadic basis then your followers might become disengaged. Try and be as consistent as possible. There are loads of scheduling tools out there (TweetDeck, Buffer, Kuku.io, MeetEdgar, HubSpot) that can help you schedule posts in advance and also have helpful suggestions on optimum times to post. There is more advice on the Gripped blog on how social media management tools can improve your social media engagement.
Find a content schedule that works for you. This may take some time to work out but start experimenting with posting times and amounts. Compare week on week and see what number of posts a day (and times) get the best engagement.
A manageable content plan may be posting twice daily on working days, once in the morning and once in the afternoon. To maintain this frequency one post each day can be something from a secondary source, and the other something you have written or something promoting your business. However, don’t post content for the sake of it, it is more important to have a well curated and interesting feed than one that posts frequently but with poor content.
Tagging people in posts is a great way of driving engagement. Newsfeeds are busy, so tagging someone will ensure they see it and also elicit a response from them. So, if you have written a post that you think is relevant to someone in your network, tag them. When re-sharing content, there is real value in crediting people because they’ll probably like, or even comment, and this will mean your post will be shared with their network.
If there is someone, in particular, that you would like to engage with, try re-sharing something that they have written and tagging them.
If people comment on your posts, make sure that you reply. Followers will feel more inclined to comment if they think that they will get a response from you. Replying can also spark interesting conversations that encourage more people to join in.