Having a strong email marketing strategy can be one of the most effective ways to drive sales in your business. By creating a strategic sales funnel that captures leads and converts them to repeat customers, you create a structure for success.
Lifecycle email marketing takes your sales funnel to the next level and gives consumers the push they need to complete a transaction. Here's everything you need to know about effective lifecycle email marketing in 2020.
Lifecycle email marketing is the implementation and execution of targeted email marketing campaigns that speak to customers at their location within the customer lifecycle. While customers generally fall into the lifecycle categories of awareness, research, purchase, and retention, there's a lot going on within each stage.
By using an integrated email marketing system that collects data from your eCommerce interface, you can trigger automated emails that help potential and existing customers move from one stage to another. The best part is, that once this protocol is implemented, there's very little work to maintain it. In other words, you keep selling even when you're asleep.
To simplify the examples and strategies, consider your customers in three phases: leads and prospects, active customers, and lapsed customers.
When you create an SEO strategy for 2019 and beyond, the main focus is attracting new leads and converting them to prospects by capturing their email address. By building a rapport with people in this phase, you can achieve the goal of having them transition to paying customers.
First, you must encourage the leads who find your site to share their email address and provide an audience for you to work your magic. Offering a discount in return for an email address is one of the best ways to capture someone in your email management system.
Once you've captured the email, there are three targeted lifecycle email marketing strategies to take.
The first target area is browse abandonment. This trigger takes place when someone looks at a few items but doesn't add anything to their cart.
There are two possible triggers to consider. One, if 24 hours with no return, send an email inviting the prospect to come back and keep shopping. Two, if there's a specific item that gets viewed two or three times, send a targeted email highlighting that item.
After browse abandonment comes cart abandonment. This takes place when someone adds items to their cart but doesn't complete the transaction. Perhaps they had second thoughts or got distracted.
Trigger an email for 24 hours after the abandonment reminding your prospect that they have items waiting for them. If this email doesn't initiate a sale, trigger another email for a week following. Some businesses add a third follow-up offering a discount. However, your repeat customers might get used to the idea that waiting will save them money. Decide what works based on your business goals.
When your prospect completes a transaction, they become an active customer. In addition to celebrating this purchase with a thank you email, you should enact the following strategies to keep them active.
Using review and feedback emails helps prove your value as a business. It gives customers a platform to share their thoughts and feel heard, strengthening their trust in your brand. Consider offering an incentive for their time.
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You can start upselling your customer right away. One of the most effective ways to do so is triggering a tripwire. This follow-up email should be timebound, offering a significant incentive for a similar (think cross-selling) product.
Offering a tripwire that expires within 24 hours of the initial purchase allows you to roll the additional purchase into their current order.
Upselling, cross-selling, and offering value-added incentives will be enough to keep many customers active for months. However, it's common for some customers to fall by the wayside.
If you've proven your value, getting customers to come back is more affordable and profitable than acquiring new leads. Here is an effective strategy for lifecycle email marketing at the lapsed customer phase.
The "We Miss You" email is tried and true. You can set this email to trigger after a customer remains dormant for a specified period. You might choose to have a flow based on which emails in the series are left unopen.
For example, send an email at eight weeks following the last purchase. If that goes unopened, another might send at six months following the last purchase. From there, the process could repeat for as long as you choose. There's often an incentive included with these emails to reduce purchase friction.
To effectively implement lifecycle email marketing, you'll need two things: a goal-oriented strategy and the tools to make it happen. Having a reliable email marketing system in place is integral to make these targeted campaigns work. Furthermore, you need to set out key metrics for success.
The successful implementation of lifecycle email marketing strategies could drastically improve your conversion rate and skyrocket your revenue.